Privacy Policy

Effective date: 1st July 2025

 

 

The Engaging Executive Pty Ltd (ABN 52 614 284 570)

Privacy Policy
Privacy contact: Privacy Officer, The Engaging Executive Pty Ltd, 344 The Boulevarde, Gymea, NSW, [email protected], 02 8073 2205

1. Our commitment

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose, and safeguard personal information in Australia. “Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

2. What we collect and how

We collect personal information directly from you and automatically when you use our sites and services.

Information you provide
Name, email, phone number, employer, role, purchase details, support messages, survey responses, and preferences.

Payment
We do not collect or store full payment card numbers. Payments are processed by Stripe and/or PayPal.

Automatically collected
IP address, device and browser details, cookie identifiers, pages viewed, time on page, referral URLs, session information, and interactions with our emails and ads.

Cookies and similar technologies
We use functional, analytics, and marketing tools including Google Analytics, Google Tag Manager, Meta Pixel (Facebook and Instagram), and the LinkedIn Insight Tag. These help measure performance and show relevant ads. Where required, we will ask for your consent. You can manage preferences via our cookie banner and your browser settings, and you can use Google and Meta ad preference tools.

If you are a Facebook, Instagram, or LinkedIn user, these tools may result in you seeing our ads on those platforms.

3. Why we collect and use your information

We use personal information to:

  • provide and improve our programmes, sites, and customer support

  • send service and transactional communications

  • send marketing with your consent or as permitted by law, including audience building and targeted advertising

  • run analytics, diagnostics, and security monitoring

  • comply with legal obligations and enforce our terms

If you choose not to provide certain information, we may be unable to supply some services or offers.

4. Direct marketing and the Spam Act

We comply with the Spam Act 2003. Our emails and SMS identify us and include an unsubscribe mechanism. You can opt out at any time using the links provided or by contacting us. We action unsubscribes within 5 business days.

Unsubscribing from marketing will not stop essential service messages about an active purchase or project.

5. Disclosing information

We disclose personal information to trusted service providers who help us operate our business. Typical recipients include:

  • CRM and marketing: HubSpot

  • Learning platform: Kajabi

  • Payments: Stripe, PayPal

  • Analytics and advertising: Google Analytics, Google Tag Manager, Meta, LinkedIn

  • Website platform and hosting: WordPress and our hosting provider [insert host name], content delivery or security services such as [Cloudflare, if used]

  • SMS: Sakari

  • professional advisers and insurers

  • government authorities where required by law

Some recipients are located outside Australia, including the United States, the European Union, and the United Kingdom. We take reasonable steps to ensure overseas recipients protect personal information in a way that is substantially similar to the Australian Privacy Principles, including by using contractual safeguards. We do not sell personal information.

6. Retention

We retain personal information only as long as needed for the purposes in this policy and to meet legal, tax, and accounting obligations. Typical periods are:

  • marketing contacts: 24 months from last interaction

  • client records and invoices: 7 years

  • support tickets: 24 months
    Backups may persist for a limited period. When no longer required, we take reasonable steps to de-identify or destroy information.

7. Security and data breaches

We use administrative, technical, and physical safeguards proportionate to risk, including account access controls, encryption in transit, network security monitoring, and supplier due diligence. No method is completely secure. If a data breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.

8. Your rights

You may:

  • request access to the personal information we hold about you

  • request correction of inaccurate or incomplete information

  • opt out of direct marketing and profiling for marketing

  • withdraw consent where processing relies on consent

  • make a privacy complaint

We will verify your identity before acting on requests and respond within a reasonable period. Contact: [email protected]. If you are not satisfied, you may contact the OAIC at oaic.gov.au.

9. Children

Our services are intended for people aged 18 and over. If we become aware that we have collected personal information about a child, we will delete it.

10. Links to third-party sites

Our sites may contain links to other websites. Those sites are not controlled by us. Review their privacy policies before using them.

11. Changes to this policy

We may update this policy from time to time. We will post the revised version with an updated date. If changes are material, we will take reasonable steps to notify you.